For students who wish to file a complaint, a grievance, or appeal a decision, LSSC has adopted both an informal and formal process to ensure that students have access to a fair, equitable and timely course of action. As outlined in LSSC Administrative Procedure 4-14, students have the right to appeal administrative decisions and are encouraged to use available informal means in the resolution of the complaint prior to filing a formal appeal. No retaliation of any kind shall occur against a student for participation in a complaint or grievance.  

If the matter cannot be resolved through the informal process as shown in the LSSC Resolution of Student Complaints/Grievances Chart, the student may elect to proceed with a formal Student Appeal. 

For more information on the student appeal process, please see LSSC Administrative Procedure 4-14. 

The following references are provided to address complaints covered by other procedures:

a. Student grade appeals are to be addressed according to LSSC Administrative Procedure 3-07.

b. Discrimination complaints are to be addressed according to LSSC Administrative Procedure 2-07.

c. Students may appeal for tuition refunds according to LSSC Administrative Procedure 4-07.

d. Grade withdrawal and forgiveness are governed by LSSC Administrative Procedure 4-08.